Support and Maintenance
VTI understands that delivery of an instrument, workstation or custom system signals the beginning of an on going, long term, customer relationship. Some important considerations set the scene for this being a positive experience.
First of all, SMARTSTATION products use components stocked by VTI for fast delivery. System maintenance can be effected on-site and with the minimum of delay. Up time is a critical yardstick and VTI is ever focused on optimizing this performance factor.
Furthermore, long term instrument or system performance is greatly affected by the level and quality of a preventative maintenance schedule. In the production situation this is a fundamental issue.
VTI can provide training courses covering subjects from general vacuum practices to specific system training. Maintenance contracts insure fast, knowledgeable and quality support is always available.
